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  • Customers like
    • Variety of choices 2
    • Very poor 1
    • Web site 1
  • Customers don't like
    • Pricing scam 2
    • Policies and fees that even lord baelish would call bs on 1
    • Service they could care less ok send it back 1

"100% Guaranteed satisfaction" : Return something and see how long it takes to get a RA number, how long it takes them to pick up your return from post office after you send, how long it takes to process a refund and then get it to you. Haven't made me happy, and that surely is not a goal of theirs. Not the company it used to be. What happened? It is worth your wear and tear to consider other... Read more

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On two occasions I have ordered advertised items from Apmex and sent full payment to them only to be told that the items were out of stock. Apparently Apmex will speculate with YOUR money! The last time I called them they were not answering their phones. I entered a chat message and the phone was then picked up. When I cancelled the order I asked that an email be sent to me specifying that my... Read more

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I recently ordered 10 Gold Eagle First Strike Coins from APMEX, but received 10 bulk coins with a lower grade. After calling, I received no support from customer service. Asked for manager to call me and that never happened. Beware of this company they switch your order for lower grade coins. Now, I am stuck with sending the coins back and hassling Apmex for my money back. With the volital... Read more

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I have purchased from Apmex for several years on and off. I have nothing but good to say about them. I made a mistake over a credit card versus wire payment selection so I called them and they were very courteous and wound back the transaction so I could resubmit with the right choice. There was no penalty and they were pleasant enough to warn me over repeating that sort of mistake. Hey, that's... Read more

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Recently purchased 30 -1 oz silver bars. I received a confirmation for the order & received a message that the silver would not be ready to ship until Jan.22, which was fine. Four days later I received a call from Apmex stating they had made a mistake on the price and if I still wanted the silver I would have to pay almost $15 more per oz. But, if I wanted to cancel the order they would not... Read more

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DO NOT I MEAN DO NOT BUY ANYTHING FROM AMEX. THEY WILL LIE TO YOU AND SEND THE WRONG THINGS AND RAISE THE PRICE ON YOU AND IF YOU TELL THEM THAT THEY WILL MAKE THE ORDER ANYWAY AND THEN CHARGE YOU WHAT THEY CALL MARKET LOSS EVEN IF IT'S IN THEIR FAVOR. DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT... Read more

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As long as everything in your transaction goes off without a hitch, APMEX is good to do business with. However, they tend to take full advantage of any snag in the process to make use of their draconian order cancellation policies and reap the highest fees possible, ultimately to their detriment as a business. A common trap, one I fell into, was mistakenly selecting a snail mail check as my... Read more

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I ordered two Morgan Silver dollars pcgs rated MS 64. I received a Peace dollar rated MS63 and a Eisenhower 40th anniversary coin. I called apmex to report the error the same day I received the incorrect coins and found out that I had to wait for them to investigate what happened before they did anything to correct the error. I was informed hours later that they confirmed it was human error and... Read more

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I had put in an order but the APMEX system will not take ACH or personal checks. So I called and they said it needed to be an Bank wire and it could not be a personal check (lie # 1). So I went to my bank canceled the ACH and called them asking if they would cancel the order. They said I would be charged "fees" for the canceled order even after I explained I needed the money for medical expenses... Read more

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First off , APMEX and all the same types advertise a price per coin and they dont let you know thats price per coin for 500 or more coins....and/or by bank wire......thats one little common trick. The next is, when you drag your mouse on a coin type, they indicate a price as i said based on 500 or more coins.....BUT , when you go to put in your CART, if you dont take a look again, you will see... Read more

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