Apmex Complaints and Reviews

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Main address: 226 Dean A. McGee Avenue 73102 Oklahoma City OK
1-800-375-9006, (405) 595-2100 , 888-464-1258, info@APMEX.com
  • 37 complaints
  • $30.9K claimed losses
  • $835 average
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  • Oct 29
  • Finances
  • Dallas, Texas
  • Gold Coin
  • 120

It happened that i want to change my order and they didn't let me change it and when I want to cancel it, they want me to pay for $35 and the Gold price difference. The guy even said "We will this money for collection and you have to face the consequences.". Why wouldn't you change the order in first place and keep your customer happy? Never get in trap of their contract and this dishonest... Read more

Was this review helpful? 0 1


  • Oct 06
  • Finances
  • Bullion
  • 2
  • 2
  • 324

DO NOT BUY FROM APMEX. Ipurchased bullion from APMEX and Bullion exchange, both on ebay. bullion exchange delivered my purchase before apmex even put any shipping information, which they didn't. customer service was aweful. they told me ebay dictated that a 4 day hold be put on all bullion purchases. How did this other ebay user not only ship before 4 days, but actually deliver!? I opened a... Read more

Was this review helpful? 2 1


  • Apr 30
  • Products
  • Silver Bullion
  • 2
  • 2
  • 651

Bought a sealed 10 pack of .999 silver ingots. One of the set of 10, was cut out of a heavy duty plastic casing. Most likely with a razor blade as plastic was thick and cut was perfect. That someone put back a poor quality replacement and put a piece of tape from it falling out. I contacted them and they took days with each email stalling so that the 30 days ebay gives to file a complaint... Read more

Was this review helpful? 4 2


  • Jan 11
  • Cash Services
  • Gold Coins
  • 3
  • 3
  • 711

I submitted an order for gold coins. I was given a price, including shipping costs. I wire transfered that amount as instructed. I have proof from my bank that amount was sent. APMEX subsequently claimed that my wire transfer was $15.00 short and made me supply my credit card information to cover the short. I've had my bank provide the evidence of my wire transfer to APMEX. Since then, all my... Read more

Was this review helpful? 11 1


  • Nov 23, 2013
  • Finances
  • Product Return
  • 1
  • 1
  • 644

Apmex shipped me a gold bar with a hole in the packaging. In the literature they provided me, they say not to open gold bullion packaging, as it could hurt the resale value of the product. Because of this, I chose to return it. Now they are trying to scam me by implementing their market loss policy, when THEY shipped me an inferior product. When I called to get my RMA, the unfriendly person I... Read more

Was this review helpful? 3 4


  • Nov 21, 2013
  • Finances
  • Atlanta, Georgia
  • Wrong Sandwich Order
  • 9
  • 9
  • 863

I've spent over $80,000 in gold and silver purchases from Apmex over the last 5 years. I accidentally left my computer when deciding whether or not I wanted to make a small purchase. A friend's 6 year old son who happened to be at my place jumped on my computer and randomly pressed buttons. The order got sent. Now there are demanding I pay the $500 dollars. I told them it was a mistake but... Read more

Was this review helpful? 7 20

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  • Nov 19, 2013
  • Advertisements and Cons
  • Coins
  • 1
  • 1
  • 421
Apmex - tarnished dimes mixed with BU rolls as if intentional - won't show my review of their product
1 of 2

I ordered a bag of $100 face value dimes and it came in paper rolls. Upon opening these rolls for review I found 17 or 20 rolls had 2-4 similar marked(tarnished) coins as if intentionally interspersed. I wrote review which they have not published. The say these dimes are BU. So you decide if the coins shown here are BU. I don't know who rates their coins and I am no expert. However, I... Read more

Was this review helpful? 2 1


  • Jul 25, 2013
  • Finances
  • Gold Purchase
  • 2
  • 2
  • 595

I ordered a small amount of gold from APMEX from their website. Succesfully. I received the "Thank you for ordering" email from them. The next day, I got an email that said I had to call them. When I called, the customer service lady told me that there were different requirements for the shipping address. I was having the gold shipped to my neighbor, since it was going to be a gift for my... Read more

Was this review helpful? 5 6


  • Jun 10, 2013
  • Finances
  • Pleasant Hill, California
  • Charge
  • 2
  • 2
  • 429

Placed an order, as I had many times in the past. This time I had to cancel. They not only charged me $35 'courtesy' fee, but they also charged me for the difference between order-day price and cancellation-day price. They call, mail you, email you, and basically hound and threaten you until you pay for something you never got. I don't recommend this company to anyone, and people really should... Read more

Was this review helpful? 3 5


  • Feb 26, 2013
  • Finances
  • Oklahoma City, Oklahoma
  • Silver Coin
  • 3
  • 3
  • 638

Made an online order to purchase a coin from APMEX. Changed my mind 2 days later, before I made a payment. They emailed me to inform me there's a $35 charge for cancellation. WTF! They will continue to email and haunt and call you till they get the "cancellation fee" of $35. I have purchased precious metal, coins on line for a few years and this is first time I have been had. I was... Read more

Was this review helpful? 4 35

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