Apmex Complaints and Reviews

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  • Apr 07
  • Finances
  • Germantown, Maryland
  • Payment System
  • 79
  • REVIEW RATING 4/5

Apmex needs to update their payment service to include immediate fund transfers aka electronic fund transfers. You can wait forever for a shipment to be cleared by all of their existing acceptable methods of fund transfers.. This works to having many unsatisfied customers that want expedient service. Personally, I will not ever buy from them , or sell through them again. Requesting information... Read more

Was this review helpful? 1 0

  • Mar 30
  • Finances
  • Gold Bullion
  • 121
  • REVIEW RATING 4/5

I ordered and and paid for gold bullion on 3/14/15 and it took them almost a week to ship it out. They stated "All of our listings state the orders will ship in 2 to 4 business days an we work hard to please our customers" blah blah, but this was not the case at all I definitely would not recommend them at all. Also their customer service takes a day or more to respond to complaints. When one... Read more

Was this review helpful? 1 0

  • Feb 22
  • Advertisements and Cons
  • Houston, Texas
  • Positive Experience
  • 322
  • REVIEW RATING 5/5

i have no complaints, but i hope everyone of you that have a problem called the BBB to take A+ rating away from them. is nice to know that you are pissed off, but i know is more effective putting a complaint with the BBB since they are a member. For those that got all work up on the shipment being late, having the money apply to the other and all other misc. stuff, please.... just make be... Read more

Was this review helpful? 2 0

  • Dec 27, 2014
  • Investment, Brokers
  • Hemet, California
  • Positive Experience
  • 984
  • REVIEW RATING 5/5

what exactly happened is as follows. Ive placed several orders over the past two years, and received each one . called customer service twice , was handled quickly, courteously, and professionally . No I am not related, or work there, just a customer ...a "stacker" as were called, anyway i purchase a roll or two every month, and gee wiz,I receive my confirming e=mail, ship info and date and then... Read more

Was this review helpful? 9 3

  • Dec 24, 2014
  • Online Shopping
  • Bellwood, Illinois
  • Silver Coins
  • 2
  • 2
  • 472
  • REVIEW RATING 5/5

Placed a large order on Dec. 16th for Christmas presents. Was told I was eligible for free Quick ship. Two days before Christmas, no order. I called APMEX to track shipment and was told because I had 1 item that was a pre-sell they would not be shipping ANYTHING until the end of January when the presell item became available. Makes no sense. I've dealt with other companies before that always... Read more

Was this review helpful? 3 1

  • Dec 12, 2014
  • Employees and Ex-employees
  • Atlanta, Georgia
  • Management
  • 740
  • REVIEW RATING 5/5

The bad reviews are not surprising to me. I worked for APMEX for two years and they do not treat their employees well, so why would they treat their customers any better. I am not a bitter employee, as I have a great career now. APMEX is constantly laying off employees, when the company slows down due to the market. They have laid off employees, whose wives just had babies. They have laid off... Read more

Was this review helpful? 2 2

  • Dec 05, 2014
  • Finances
  • Washington, District Of Columbia
  • Online Order
  • 1
  • 1
  • 402
  • REVIEW RATING 5/5

I received a Free Shipping Coupon from APMEX while waiting for my ordered to ship. I emailed and called only to learn that they would not honor their own coupon. I explained to two different levels of support and neither one was willing to correct my problem. There are allot of online options where you can purchase gold and silver. I explained that I was a first time customer and was going... Read more

Was this review helpful? 0 3

  • Oct 29, 2014
  • Finances
  • Dallas, Texas
  • Gold Coin
  • 2
  • 2
  • 422
  • REVIEW RATING 5/5

It happened that i want to change my order and they didn't let me change it and when I want to cancel it, they want me to pay for $35 and the Gold price difference. The guy even said "We will this money for collection and you have to face the consequences.". Why wouldn't you change the order in first place and keep your customer happy? Never get in trap of their contract and this dishonest... Read more

Was this review helpful? 3 8

  • Oct 06, 2014
  • Finances
  • Bullion
  • 3
  • 3
  • 808
  • REVIEW RATING 5/5

DO NOT BUY FROM APMEX. Ipurchased bullion from APMEX and Bullion exchange, both on ebay. bullion exchange delivered my purchase before apmex even put any shipping information, which they didn't. customer service was aweful. they told me ebay dictated that a 4 day hold be put on all bullion purchases. How did this other ebay user not only ship before 4 days, but actually deliver!? I opened a... Read more

Was this review helpful? 5 2

  • Apr 30, 2014
  • Products
  • Silver Bullion
  • 3
  • 3
  • 1035
  • REVIEW RATING 5/5

Bought a sealed 10 pack of .999 silver ingots. One of the set of 10, was cut out of a heavy duty plastic casing. Most likely with a razor blade as plastic was thick and cut was perfect. That someone put back a poor quality replacement and put a piece of tape from it falling out. I contacted them and they took days with each email stalling so that the 30 days ebay gives to file a complaint... Read more

Was this review helpful? 8 4

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