Product: Apmex Customer Care Clear all filters (0 of 12 reviews match)
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Dear XXXXX, This email is to inform you that because you opened a XXXXX dispute instead of going through our claims process, we will no longer be able to proceed with filing a claim with our insurer as you have decided to let PayPal ultimately determine the resolution of this case. We sincerely apologize. Best Regards, Loss/Claims Specialist APMEX, Inc. 226 Dean A. McGee Avenue Oklahoma City, Oklahoma 73102 (800) 375-9006 (405) 595-2100 Claims@APMEX...
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Anonymous
kari dumouchel

Damon,I just wanted to memorialize in print our communication. Your company is refusing to buy back your gold at the noted spot price and are only offering to pay me $1331 whi...

1.8
Product
Apmex Customer Care
#1166951
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“Placed a large Bitcoin order with Apmex, but since BitPay didn't process the transaction in 15 minutes (which is not uncommon with Bitcoin) then Apmex didn't honor the order, yet Bitpay took my Bitcoins. Ampex refused to honor the order - even though BitPay had been...
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1.7
Product
Apmex Customer Care
I didn't like
  • Cancellation of order because bitcoin price dropped
#1153897
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having been in business most of my life I recognize these reviews as coming from the type of customer that God could not please! Those reviews reflect the customers total lack of knowledge and their refusal to do any research on their own to improve their to the point that they can conduct a simple transaction. E.g. ...if a person cannot read or write, would them for a computer repair shop? In short, dense customers always have problems which the like to blame on others. I am very happy with Apmex...
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Anonymous
JM

Kari is right about the sell back.. They quoted me a high price so I would sell to them and then when I shipped they needled the quote down $500 and refused to acknowledge or ...

Anonymous
kari dumouchel

wait until you try to sell product back

Product
Apmex Customer Care
#1057242
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They charge $35 for cancelled orders so Paypal probably saved me from having my credit card charged for nothing. The impression I got from customer service is that the people who work the phones are not in communication with the people taking orders on the web. Getting away from APMEX...
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Apmex Customer Care
#1047839
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After establishing a "business" relationship with APMEX for my firm, and doing some business with them, they send me the following email: "As I said previously, we have a new application process that vendors are required to complete to become, or retain status, of...
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Apmex Customer Care
#1009793
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In every transaction I've had with Apmex, they have been a pleasure to do business with. On on occasion I unknowingly included an expensive gold bar and Apmex contacted immediately upon receiving my shipment. Their quoted prices to me have always been accurate and they...
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5.0
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Apmex Customer Care
#999242
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Apmex - Customer Care Review

Apmex - Customer Care Review
Apmex has a clever buying scam. You ship the gold per instructions. They accept it = good condition . They crush/tear a corner rip the ounce of gold out the corner. Then email you demanding you sign a release form releasing them from any payment due to box being damaged. Never mind the fact they signed accepted the package prior.
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Apmex Customer Care
#999082
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Apmex Customer Care Review

Poor customer service. As the girl at apmex told me, "we get so many angry customers, it's hard to be nice and helpful" and "we are told to tell unhappy customers that they don't have to buy from apmex".
1.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Price Affordability
Reliability
Staff
Value for money
Website
Product
Apmex Customer Care
#980720
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I have been a Apmex customer for years . This year I had about 8500 worth of silver bullion bars stolen from me. Myself along with the local police department have been trying to get some information about my silver bars. This company has not been able to provide the...
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Anonymous
Anonymous

Why wouldn't You record the numbers yourself ? Or simply take a photo for insurance purposes? I always photo copy receipts (register receipts fade) and write serial numbers o...

Anonymous
Anonymous

It is not the responsibility of the company to keep a a database of the Precious metals you purchase from them. I am not a fan of APMEX because of there prices but blaming the...

1.0
Product
Apmex Customer Care
I didn't like
  • Out of thousands of dollars because of these incompetent fools
#972674
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Apmex had the best price of any of the 5 companies I checked. I got on the phone and they gave me a price. I kept the representative on the phone for quite awhile and the market price moved up slightly. They honored the originally quoted price. I received my...
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5.0
Product
Apmex Customer Care
I liked
  • Quality of product
  • Integrity of staff
  • Condition of merchandise
#971064
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