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Order was lost in USPS, AMPEX stated it was a 4 to 6 week investigation before they could refund or reship my order. after 5 week and no resolution had to put claim in with my financial institution, received snide email from AMPEX.

this after 6 weeks of waiting. Dear XXXXX, This email is to inform you that because you opened a XXXXX dispute instead of going through our claims process, we will no longer be able to proceed with filing a claim with our insurer as you have decided to let PayPal ultimately determine the resolution of this case. We sincerely apologize. Best Regards, Loss/Claims Specialist APMEX, Inc.

226 Dean A. McGee Avenue Oklahoma City, Oklahoma 73102 (800) 375-9006 (405) 595-2100 Claims@APMEX.com

Product or Service Mentioned: Apmex Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jan 11.
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I just wanted to memorialize in print our communication. Your company is refusing to buy back your gold at the noted spot price and are only offering to pay me $1331 which is $25 less than the current value and less than I originally purchased the gold from you.

You state inventory as the cause. Your company is depriving me of taking value from my holdings and profiting. This feels like a scam. Unfortunately I was uninformed when I initially bought gold from you paying $1675.60 for Australian Lunnars when spot price was $1335.59.

Your company profited $2040 from that transaction n I will probably never profit from the sale of that gold in my lifetime. My education has come late. But it seems it is impossible to profit from the ownership of gold with your company.

I do plan to seek advise from the Securities Commission regarding protocol n social media to bring a 'buyers' beware message for public good.

I have reached out to other companies.

BTW you should not end calls with calling me 'pretty lady!. Felt too familiar for our relationship.

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