APMEX Sold coins that could not be authenticated
We purchased APMEX "MindDirect" 2012 (S) San Francisco minted silver eagles in tubes of 20. We sent these SF Eagles to NGC for authenticated and grading and NGC stated that unless the SF Eagle was sent to them in the original mint green (Monster Box) with the original mint strapping intact they can't authenticate them as being from the SF Mint, thus treated as regular eagle (bullion).
Here is a reply from NGC when I questioned why the coins were not authenticated as being (S) San Francisco Minted Coins:
Thank you for your email. The only way to get the (S) no S mint mark on the label is to send the coins in the monster box with the strap still in tact.
Please feel free to email or call us should you have any further questions.
NGC Customer Service | Numismatic Guaranty Corporation
p. 800-642-2646 x134 | f. 941-360-2553
NGC, NCS, PMG and CGC are members of the Certified Collectibles Group
We have complained to APMEX and the customer rep refused to acknowledge the problem, I asked to speak with a supervisor I was told that someone would call me back, no one called.
They still advertise these coins as being SF Minted eagles knowing that they can not be authenticated as such.
Monetary Loss: $1.