Not resolved
Advertised vs Delivered
Customer service
Product or Service Quality
Value for money

You can see the markings, especially on the right-hand coin. It is a shading covering the lower-left.

The company refused to expedite shipping and in fact told me that a 10 year old coin will have some markings on it.

The transcript is below.

3:01 PMKortney B

Thank you for contacting APMEX. My name is Kortney. How may I help you?

3:02 PMDave

I just received 2 coins for order xxxxxxxxx and they are in terrible shape. there are stains of some sort on both coins

3:03 PMKortney B

I am sorry to hear that. Are you wanting to return these for an exchange or refund?

3:05 PMDave

Exchange, but I need the replacements immediately as they are for a young girl's 10th birthday (hence the year 2006, the year of her birth.) The party is Saturday

3:05 PMKortney B

I would recommend placing a new order for the items today. We can then refund the amount for the ones you are not pleased with.

3:06 PMDave

so I should place an overnight order and pay for shipping?

3:07 PMKortney B

Thank you, one moment please.

3:07 PMDave

I will send you photos

3:09 PMKortney B

Thank you, the Returns Department advised that the best solution would be to place a new order with expedited shipping so that you may receive the order by Saturday.

3:10 PMDave

And who will pay for the shipping?

3:12 PMDave

still there?

3:12 PMKortney B

Yes, one moment.

3:14 PMKortney B

Thank you for holding. The Returns Department stated that we would send a shipping label to you to return the items, however you would be responsible for the expedited shipping.

3:16 PMDave

you are not serious. you promised, and i am quoting from the page from which i ordered, "This magnificent Brilliant Uncirculated" looks like it's been stored around salt water or in a rusty container. this is your company's fault, not mine.

3:17 PMKortney B

Silver tarnished naturally. Some coins will develop milk spots. This is a natural process in Silver and will not decrease the value. Since these coins are 10 years old it is not uncommon for them to have some spotting.

3:18 PMDave

Baloney. I have coins from the early 1900's that were stored properly that don't look like this...and these do not look like the one on your site or match the advertisement

3:19 PMDave

ten years old is nothing for .999 silver

3:20 PMDave

they are worthless

3:20 PMDave

send me a return label

3:21 PMDave

i will go back to my other dealer...they just didn't have a 2006 coin in a small enough size for her to get started with.

3:21 PMKortney B

I will forward this information to the Returns Department. Please look for an email shortly with instructions on how to return the items.

3:21 PMDave

the only instructions I want will include a return label

3:22 PMKortney B

As previously stated we will send a shipping label to return the items. Is there anything else I can help you with today?

3:23 PMDave

Yes, you should probably direct future customers to this site before they buy - I wish I researched APMEX - https://apmex.pissedconsumer.com/

3:24 PMKortney B

Thank you, please look for the email from the Returns Department shortly. Thank you for contacting APMEX. Have a great day!

The operator has ended the chat. Thanks for contacting us.

This reviewer shared experience about return, exchange or cancellation policy and wants this business to issue a full refund as the author lost $45. The author is overall dissatisfied with Apmex and uploaded a picture. The most disappointing about apmex coin from Apmex was not as advertised and would not replace poor quality coins with expedited shipping Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Apmex.

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Valley Stream, New York, United States #1282506

Don't you love it people embarrass themselves by posting their crybaby chats to the internet?

Chicago, Illinois, United States #1246299

Your crying about a 10 year old 1/10oz mexican .999 silver coin having natural toning this is to funny. Thanks I needed a laugh tonight. I have about 80 of the 1oz ones from all different years and well over half of them have some type of discoloration around the rims it happens with .999 silver

Cape Coral, Florida, United States #1235682

How about using Tarn-x to clean the coin or some other method?

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